All goods purchased online at CAVOUR.co can be returned within 14 days after having received the goods. Make sure that the product is still in perfect condition with undamaged packaging and tags still attached.

All returns must be register online cavour.co/en/register-return to receive return label. If You like to return Your order in one of our stores (in Norway), we could help You with the registration. Please have order number and e-mail ready.

You need to send the return back within 14-days after the registration othervice the return will be rejected. If it's rejected You have to pay for the shipping Yourself to get the item back.

If You have a pick-up in store that You like to return without picking it up, You have to contact us on e-mail [email protected] and we will help You. It will not be returned if You only register online.

If You received wrong or defect product, please contact us on e-mail [email protected]

Freight on Returned Goods
All returns from cavour.co are free up to -50% discount.

Goods bought with more than 50% discount (60% and up) costs 150NOK /13GBP /15EUR /20USD /150SEK /130DKK that we deduct from Your refund.

Returns at the store is free of charge.

Autoreturn
If the package comes in auto return to us because You don’t’ pick it up or not accept the package we will handle this as a return when we get it back. We will charge return cost of 150 NOK/ 13GBP / 15EUR / 20USD / 150SEK / 130DKK that we deduct from Your refund.

Return of replacement order
If You have received a replacement order that You like to return You just follow the same steps to return but use order number starting with O (ex. O1234567)

In this case, we ask You kindly to contact us when Your return is processed. The payment is connected to the original order and we may have to do the refund manually.

Return of Christmas gifts
Return of Christmas gifts can be Exchanged until the 15th of January. You can get a gift card that can be used online or in our stores or change to any other product in our online store www.cavour.co. Full refund is valid in the time frame of 14days after the purchase.

Please follow the steps to return:
1.Make sure that the product is unused and that all labels are still intact and in order.

2.Place the product in a suitable box. The products must be packaged in a way so it not gets damaged during transport. Shoe boxes must NOT be returned without a protecting cover such as a paper box.

3.Follow this link to register your return: cavour.co/en/register-return

4.Use the order number You received in Your order shipment email, for example: ”P12345” + the email address You used when placing Your order.

5.Further, You must choose the products You like to return. If You want to change for a different size or color You do that here as well. BUT we recommend that You place a new order so that the product does not sell out while we are waiting for Your returned order.

7.Print the waybill (shipping label). Check if it’s UPS, DHL or Postnord waybill You receive. The waybill goes in to the plastic pocket that followed the shipment. Attach the plastic pocket outside of the box that You are returning. If it’s a return with UPS please also attach commercial invoices together with the label.

8.Deliver Your package directly to a UPS, DHL or Postnord Service point. It only works when you have the waybill printed out and attached to Your box, make sure they scan the label.

If You return is with DHL You can call Your local DHL Express office to schedule a pickup. Go to this address to find your local office: dhl.com/en/contact_center/contact_express.html

Refunds and replacement
If you choose to return the goods purchased from Cavour we will refund your payments normally with in 5 business days, but no later than 30 days after we receive the goods. Refunds will be provided back to your credit card or Klarna account.

If You have paid with Klarna -Pay later, we recommend You to also register the return direct to Klarna to avoid reminders.

If You asked for an exchange for one or more products the replacement order will be processed after we received Your return if we have the product in stock. Your payment for this product remains on the original order.

Cavour offer different delivery alternatives depending where You are located. The price depends on the total amount of Your order, where You like the package to be shipped and what freight forwarder that will deliver. All Your options will appear when You type in shipping address.

Free Worldwide Shipping
Cavour offer FREE worldwide shipping on all national and international orders with UPS Standard & DHL Express above EUR 250, USD 300, GBP 220, SEK 2000, DDK 1500 and NOK 2000.

On orders below the mentioned above we charge fixed shipping fee of EUR 15, USD 20/30, GBP 15, DKK 80, SEK 150, NOK 79/149

(no other charges from our side but local charges outside of EU & Norway can accure. Example is orders over 800USD to USA where taxes are added from the US Government).

Post Office Pickup (Norway)
Use Postnord if You want to pick up your order at your local post office in Norway. Quick deliveries all over the country.

Pick Up CAVOUR store (Norway)
Always free pick up in one of our stores. We will have Your order ready for pick up within 1-2 days.

Door-To-Door Delivery
DHL Express (Outside of EU but inc Sweden) delivers directly at Your door within 1-2 days. If you are not home, DHL will call you to arrange another drop off.

UPS Standard (Inside of EU except Sweden) delivers directly at your door within 2-7 days. If you are not home, please contact UPS to reschedule or they leave it outside Your door on Your responsibility.

No extra charges for door-to-door delivery.

Quick Delivery
All goods ordered will be shipped at the latest the day after (Monday-Friday) and be delivered within 1-2 days with DHL Express outside of EU or UPS Standard (inside of EU except Sweden) with 2-5 days delivery. Goods ordered online can also be picked up at our stores in Oslo normally the day after You place Your order.

Flexible Delivery Options
You will receive SMS/E-Mail from our shipping partners UPS and DHL (no changes on Postnord), please answer this if you wish to make flexible changes while your purchase is on its way to you. Follow the link provided and choose from a range of options including: - Arranging to collect your order from a DHL or UPS service point - Alternative delivery address - Placing your shipment on hold if you are away from home - Rescheduling your delivery for a nominated day.

No extra charges for flexible delivery options.

Delivery During Sales-Period
During our sales period it might be up to 5 working days before we ship out your order. But as you know, once it is shipped I will arrive fast with DHL Express and UPS. And most likely it will be processed & sent the same day.

Tax and duties
EU Countries - All prices shown on the Cavour website, www.cavour.co, are including VAT for all countries within EU, in accordance with the applicable legislation. All order within EU are shipped DDP (Delivered Duty Paid) - all taxes and duties are included in the product prices.

Outside of EU – VAT exempt purchases - All prices shown on the Cavour website, www.cavour.co, are excluding VAT for all countries outside EU, in accordance with the applicable legislation. Please note that in case of an order is shipped to a delivery address outside EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Cavour has no control over these charges and, since these charges are different for different countries, Cavour cannot predict their amount. Cavour advises you to contact your local customs office for further information.

Introduction
These terms of use governs your purchases from, and your use of, the www.cavour.co website and forms a contract between you and S&B Distributions AS, Norwegian company tax id 913 945 999, Ruseløkkveien 3, 0251, Oslo, Norway (hereinafter Cavour). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

Confirmation
Once we have received your order we will send an electronic invoice/receipt to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.

Payment by Card
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled Adyen or Klarna with secure encryption and under strict banking standards. Your card details are sent directly to Adyen or Klarna and cannot be read or accessed by anyone other than Adyen or Klarna PayPal & your bank. Cavour does not charge any extra costs for card payments. However, your bank may charge an additional fee depending on your card and bank. When paying by credit or debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Cavour may automatically cancel your order.

Promotional Codes
Promotional Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.

Taxes

EU Countries - All prices shown on the Cavour website, www.cavour.co, are including VAT for all countries within EU, in accordance with the applicable legislation. All order within EU are shipped DDP (Delivered Duty Paid) - all taxes and duties are included in the product prices.

Outside of EU – VAT exempt purchases. All prices shown on the Cavour website, www.cavour.co, are excluding VAT for all countries outside EU, in accordance with the applicable legislation. Please note that in case of an order is shipped to a delivery address outside EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Cavour has no control over these charges and, since these charges are different for different countries, Cavour cannot predict their amount. Cavour advises you to contact your local customs office for further information.

Ordering
Orders made in another person's name without his consent, or otherwise will be reported to the authorities. Cavour holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Cavour to cancel the purchase and refund any amount paid in the best way. This can be performed at any time. Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and it original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should register the return online to receive a return label. If an item is damaged during transport, Cavour should be contacted within 30 days for information about compensation.

Personal Information
When shopping with Cavour we will save some of your data to fulfill your purchase. Cavour treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Cavour may also use cookies, for example in order to improve your experience of the website.

Product
Cavour has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right to cancel an order for any errors that may appear on the page such as wrong price or picture on a product. We cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Delivery and Cancellations
Cavour provides worldwide shipping in partnership with DHL and UPS (Post Nord in Norway). All goods ordered will be shipped the day after (Monday-Friday) and be delivered within 1-2 days with DHL Express, 2-5 days with Post Nord, DHL Express Economy or UPS Standard. Goods ordered online can also be picked up at our stores, if chosen in the ordering process.

When Your order is processed, You will receive tracking number from us. Please follow Your package to make sure You could receive the parcel when it is scheduled for deliver.

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Cavour either by email or telephone. If a product has been discontinued or we don’t have the product in stock Cavour has the right to cancel the purchase and refund the paid amount to the customer. Cavour will notify the customer if a replacement or equivalent products if available.

Complaints Terms
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 14 days from receiving the product.

Any complaints shall be made to our customer service team to [email protected] Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Cavour should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Cavour has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.

Liability
Cavour responsibility for errors in connection to delivery is limited to existing conditions of sale. Cavour bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Force Majeure
Cavour shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

Intellectual Property Rights
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Cavour or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Cavour.

User Content
The www.cavour.co website may include user generated content from for example social media applications. Cavour does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

Retention of Title
All products remain in Cavour property until full payment is made.

Fraud
All attempts at fraud reported to the authorities and Cavour reserves the right to cancel the purchase if any suspicion is raised.

Governing Law and Jurisdiction
These terms and your use of the www.cavour.co website are governed by Norwegian law. To the extent permitted by law, Norwegian courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to Cavour's right to prosecute a user at his/her place of residence.

Termination
Cavour reserves the right to terminate your account and/or your use of the www.cavour.co website at its sole discretion. For example, if Cavour suspects that you have breached this terms of use. Such termination can be made without prior notice.

Amendements
Cavour may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Cavour. You should therefore periodically visit this page to review the then current terms to which you are bound.

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